FAQs
Frequently Asked Questions
Welcome to the Rodolfo Medina FAQ.
Every detail below is designed to give you clarity, confidence, and a seamless luxury shopping experience.
Orders
How do I place an order?
Simply select your desired item, choose your size or style, and proceed to checkout.
Our secure checkout ensures your information is protected at every step.
Can I modify or cancel my order?
Yes — within 12 hours of placing your order.
Contact our Client Care Team immediately for assistance.
Do you offer gift options?
Yes. Our Gifting Concierge provides personalized recommendations, gift wrapping, and discreet delivery.
Shipping & Delivery
How long does shipping take?
• U.S. Standard: 3–5 business days
• U.S. Express: 1–2 business days
• International: 7–12 business days
Full details are available on our Shipping page.
Do you ship internationally?
Absolutely. We proudly serve clients worldwide.
Duties and taxes are calculated at checkout for a smooth delivery experience.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email for real‑time updates.
Returns & Exchanges
What is your return policy?
Returns are accepted within 14 days of delivery for items in original, unused condition with all packaging included.
How do I start a return or exchange?
Email our Client Care Team at support@rodolfomedina.com with your order number.
U.S. clients receive a prepaid return label.
Are any items non‑returnable?
Yes — beauty products, intimates, final‑sale items, and gift cards.
Products & Sizing
How do I know my size?
Each product page includes a detailed size guide.
For personalized guidance, our specialists are happy to assist.
Are your products authentic?
Every piece is designed and produced by the Rodolfo Medina brand with strict quality control and premium materials.
Will items restock?
Some pieces are limited releases.
If an item is sold out, you may sign up for restock notifications on the product page.
Payments
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and select international payment options.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, PCI‑compliant systems.
International Clients
Are duties and taxes included?
All applicable fees are calculated at checkout to avoid unexpected charges upon delivery.
Do you offer international returns?
Yes. International clients may be responsible for return shipping costs.
Customer Support
How can I contact you?
• Email: info@rodolfomedina.com
• Toll‑Free Line: 1-877-407-2699
• Hours: Monday–Friday, 9 AM–6 PM EST
Our team is here to assist with anything you need.