Returns

Returns & Exchanges — The Rodolfo Medina Assurance

Every Rodolfo Medina piece is crafted to inspire confidence. If something isn’t perfect, our return and exchange process is designed to be effortless, transparent, and worthy of a modern luxury house.

Our Commitment

We stand behind the quality of every item. If your purchase doesn’t meet your expectations, we offer a smooth, respectful resolution handled with care.

Return Window
•     Returns accepted within 30 days of delivery
•     Items must be unworn, unused, and in original condition
•     All packaging, tags, and accessories must be included

Exchanges
If you’d like a different size, color, or style:
•     Exchanges are complimentary within the U.S.
•     International customers may be responsible for return shipping fees
•     Exchange items ship once the original item is received and inspected

How to Start a Return
To begin a return or exchange:
1.     Contact our Concierge Team at info@rodolfomedina.com
2.     Provide your order number and the item you wish to return
3.     You’ll receive a prepaid return label (U.S. orders) or instructions for international returns

Refunds
•     Refunds are issued to the original form of payment
•     Please allow 3–5 business days after inspection for processing
•     Shipping fees are non‑refundable unless the item arrived damaged or incorrect

Non‑Returnable Items
For hygiene and safety reasons, the following cannot be returned:
•     Beauty products
•     Intimates
•     Final‑sale items
•     Gift cards

Damaged or Incorrect Items
If your order arrives damaged or not as expected, contact us within 48 hours of delivery.
Your case will be prioritized, and we’ll resolve it with urgency and care.

Gifts
If you received a Rodolfo Medina item as a gift:
•     You may exchange it for another item of equal value
•     Store credit is also available

Our Promise
Luxury is defined by trust.
Our return and exchange process reflects our commitment to fairness, clarity, and exceptional service at every step.