Client Care — At Your Service
At Rodolfo Medina, exceptional service is not an add‑on — it’s part of the experience.
Our Client Care Team is here to support you with precision, warmth, and the elevated attention expected from a modern luxury house.

How to Reach Us
Our dedicated team is available to assist with orders, sizing, product questions, returns, and personalized recommendations.
• Email: info@rodolfomedina.com
• Toll‑Free Line: 1 877-407-2699
• Hours: Monday–Friday, 9 AM–6 PM EST
Every inquiry is handled with care and answered as promptly as possible.

Personalized Assistance
Whether you’re selecting your first piece or curating your wardrobe, our specialists offer:
• Style guidance tailored to your preferences
• Product recommendations based on fit, fabric, and function
• Assistance with gifting and special occasions
• Support with order updates and delivery questions
Your experience should feel effortless from start to finish.

Secure & Confidential
Your privacy and security are essential.
All personal information and order details are handled with strict confidentiality and protected through secure systems.

Order Support
Our team can assist with:
• Updating shipping addresses
• Modifying orders within the allowed window
• Tracking shipments
• Resolving delivery issues
• Managing returns and exchanges
If something isn’t perfect, we’ll make it right.

International Clients
We proudly serve clients around the world.
Our team can help with duties, taxes, international delivery expectations, and any questions related to global shipping.

Gifting Concierge
For special moments, our gifting concierge offers:
• Personalized product suggestions
• Gift wrapping options
• Discreet delivery
• Assistance with surprise deliveries
Luxury should feel thoughtful at every touchpoint.

Our Promise
Every interaction with Rodolfo Medina should reflect the same craftsmanship and intention as our products.
We’re here to ensure your experience is seamless, supportive, and distinctly elevated.