What is Rodolfo Medina return policy ?

At Rodolfo Medina, we want you to be pleased with your purchase. If for any reason your not completely satisfied , we will gladly accept most returns by mail when it is presented with established proof of purchase in saleable condition .We will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original receipt/invoice or gift receipt.

All Rodolfo Medina merchandise must have all original packaging and components to be eligible for return.

Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made, engraved, or personalized items or clearance items.

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.

Returning/Exchanging merchandise purchased online: . All returns of online orders by mail , must be returned within 15 days from the day the order was shipped.

Returns:

 By Mail

To return or exchange by mail, please follow these instructions:

  1. Complete the required information on the packing slip included with your package.
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the pre-addressed and pre-paid return label to your return package.
  4. For purchases made on rodolfomedina.com, mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rodolfomedina.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rodolfomedina.com  and send your item to: 1365 York Avenue New York NY 10021 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1365 York Avenue , New York NY 10021

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.